MIP CANCUN Practical information

Find everything you need to organise and enjoy your MIP CANCUN experience

When & Where?

From Tuesday, November 19, 3.00pm to Friday, November 22, 1.30pm, at Moon Palace Resort Hotel in Cancun, Mexico.

We recommend that you arrive on Tuesday morning to ensure you don't miss the must-attend FAST & AVOD: Americas Summit!

Accommodation & Pick up

Should you need have any question about your hotel reservation or need a stay extension, please contact our travel team.

If you need a pick up, a partnership with AMSTAR is set in place to offer you shuttle options: AMSTAR transfers reservation

Any questions or help?

If you need help or have any question, please:

Fill in the contact form
Or have a look at our practical FAQ

Moon Palace - Useful Information

Clients without the All Inclusive Package should manage their booking directly on the Moon Palace Resort website, as well as clients who wish to stay at the hotel before and after the dates of the event (19-22 November).

A partnership with AMSTAR is set in place to offer you shuttle options: AMSTAR transfers reservation.

Check-in time: from 3pm

Check-in will be possible at the Group Desk at the upper level of the lobby on Tuesday, November 19.
For early check-in the room will be provided upon availability. The hotel will give a wristband to the client so they can access facilities until their room is ready.

Check out time: until 12pm

Check-out will be done at the Main Reception Desks at the lobby.
For late check-out additional cost may be applied by the Moon Palace Hotel.

The Moon Palace Hotel does have a luggage area designated for clients to store their luggage if they arrive/leave outside of the check-in and check-out times. The hotel also has lockers and showers at the gym in case guests would like to use the facilities and shower before they leave the property.